FAQs

1. Are your products only for adults?

Yes. All products on SexyToys.store are strictly intended for adults aged 18 years and above. By using our website or placing an order, you confirm that you meet the legal age requirement in your jurisdiction.

2. Will my order be shipped discreetly?

Absolutely. We ship all orders in plain, unmarked packaging with no product details or store name displayed on the parcel. Your privacy and confidentiality are our top priority.

3. How long does shipping take?

Estimated delivery times:

• USA: 7–12 business days

• International: 7–15 business days (may vary depending on location and customs)

Please note that delays may occur due to customs processing or carrier issues beyond our control.

4. Can I track my order?

Yes. Once your order is shipped, you will receive a confirmation email with a tracking number and link. Tracking updates may take 2–5 business days to appear after dispatch.

5. What is your return policy?

Due to hygiene and safety reasons, we only accept returns if the item is damaged, defective, or incorrect. Products that have been opened, used, or unsealed cannot be returned. You must contact us within 7 days of delivery for eligible return requests.

6. Are your products body-safe?

We prioritize quality and safety. Our products are sourced with body-safe materials and are designed for adult intimate wellness use. Please always follow the usage and care instructions provided with each product.

7. What payment methods do you accept?

We accept secure online payments through trusted payment gateways. Your payment information is encrypted and processed safely. We do not store full card details on our servers.

8. Do you ship worldwide?

Yes, we ship to most countries worldwide. However, customers are responsible for ensuring that intimate wellness products are permitted in their country before placing an order.

9. Can I cancel my order?

Orders can be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

10. How do I contact customer support?

You can reach our support team at:
support@sexytoys.store
We typically respond within 24–48 business hours.

11. Is my personal information kept private?

Yes. We follow strict privacy and data protection practices. Your information is used only to process orders and provide support, and it is never sold or shared for unrelated purposes.

12. Do you follow advertising and content guidelines?

Yes. Our store presents intimate wellness products in a respectful, non-explicit manner suitable for adult audiences and aligned with major advertising platform policies.

13. Do you offer discreet billing?

Yes. Billing descriptors are kept neutral and discreet to protect your confidentiality.

14. What if my package is delayed or lost?

If your order is significantly delayed or appears lost in transit, please contact our support team with your order number. We will investigate and assist you as quickly as possible.

15. Is it safe to shop from your store?

Yes. We use secure website encryption and trusted payment processors to ensure a safe and confidential shopping experience for all customers.

For any additional questions, feel free to contact us at support@sexytoys.store.